Shipping policy
Some of our products are made-to-order to eliminate waste and be as environmentally friendly as possible. Please allow up to 5 business days for processing and verification, and an additional 3-7 business days for delivery. Orders may take longer due to unforeseen circumstances. You will receive an order confirmation email once your order has been successfully placed and additional emails once your order has been shipped and delivered.
We appreciate your patience.
Package Returned To Original Sender
If your package was returned to us, Please contact us at expensivecargo@gmail.com
Possible reasons of return:
- Incorrect Address
- Two or more delivery attempts with no success
- Vacancy
Please note: All return-to-sender packages receive credit at an equal value of the purchase. ( shipping not included )
If the tracking states that a delivery attempt was made to the address you provided at checkout, we do not re-send packages.
For your next purchase, we kindly ask that you double-check the address you've entered at checkout.
Order Was Delivered, But I have Not Received it.
If your package states that it has been delivered and you have not yet received it, Please work directly with the carrier for help locating the package or file a lost package claim.
Once your lost package claim has been approved you can email us to receive a replacement or store credit.
Can I Change My Shipping Address?
Once an order has been confirmed or shipped, it cannot be modified/canceled.
For your next purchase, we kindly ask that you double-check the address you've entered at checkout.
Lost/Missing Packages
Expensive Cargo is not responsible for any lost or stolen packages. If the tracking states that the package has been successfully shipped/delivered to the address you’ve provided at checkout, we are not responsible if the package is stolen/missing. For all lost packages please work directly with the carriers to file a lost package claim first before reaching out to us.